FAQ
What is The Parcel Space?
The Parcel Space offers flexible business solutions for entrepreneurs, students, and remote workers. We provide virtual office services, digital mailboxes, secure storage, and package delivery/pick-up — all designed to help you manage your business and personal needs efficiently, without the overhead of a traditional office.
Who can use The Parcel Space services?
Our services are ideal for:
- Entrepreneurs looking for a professional business address
- Students needing secure mail forwarding or storage
- Remote workers who want a business address and digital mailbox
- Small businesses, freelancers, remote workers who need a flexible office solution
- Anyone who needs secure mail/package handling without renting office space
What is the difference between a Digital Mailbox and a Virtual Office?
- Digital Mailbox: Allows you to manage your incoming mail online. You can view, scan, forward, shred, or archive mail from anywhere via our app or website. Suitable for personal or business mails.
- Virtual Office: Includes a business address, mail handling, and the ability to use the address for business registration or licensing, plus additional services like mail forwarding, scanning, and meeting space.
Do I need to visit the location to use your services?
No! Most of our services can be set up online through our website. If you need to pick up mail or packages, that can be done by appointment. You can also opt for local delivery.
How do I get started?
Getting started is easy:
- Select a plan (Virtual Office or Digital Mailbox) from our pricing page.
- Add any additional services (like package handling or storage) to customize your plan.
- Sign up online and make your first payment. We’ll handle the rest!
Can I change or upgrade my plan later?
Yes! You can upgrade or downgrade your plan at any time. Simply contact us, and we’ll help you make the necessary adjustments.
What happens if I receive more than the included packages in my plan?
We offer a Monthly Package Handling Add-On for $15, which covers up to 5 packages. If you exceed this amount, we’ll notify you and offer options for additional package handling.
How secure is my mail and package?
Your mail and packages are handled with care and confidentiality. We offer secure storage, and only authorized personnel can access your items. Our digital mailbox service ensures that your information is protected by encryption.
Can I use your address for business registration or licensing?
Yes, our Virtual Office Plans (Professional & Premium) include the use of our business address for your LLC registration, business licenses, or other official documentation.
Can I store personal or business items at The Parcel Space?
Yes, we offer secure storage options. From small storage bins to larger shelves, you can store business supplies, student items, or overflow inventory on a short-term or long-term basis.
How do I schedule a pickup or delivery?
Once you’ve received a package or mail, you can schedule a pickup via our website or app. Also, our local delivery service (coming soon) will allow you to have items delivered within the local area for a flat fee.
Can I get a Notary service at The Parcel Space?
Yes, we offer Online and in-person Notary Services for your convenience. You’ll need to schedule an appointment with us.
Can I get a custom plan or service for my business?
Absolutely! If you have unique needs, contact us for a custom quote. We’re happy to work with students, small teams, and remote professionals to create a tailored solution.
How do I contact customer support?
You can reach us by:
- Email: info@theparcelspace.com
- Phone: (678)469-5327
- Contact form: Fill out our online form for inquiries.